Refund Policy

This Refund Policy explains how payments, memberships and refunds are handled on Glowbli.

1. Discovery platform

Glowbli is a discovery and marketing platform that connects clients with independent beauty professionals. We do not provide beauty services ourselves and are not responsible for appointments, services, deposits or payments arranged directly between clients and professionals.

2. Professional membership fees

Paid Professional membership fees are collected to unlock premium features such as unlimited portfolio photos and videos, promotions, analytics and enhanced profile visibility. Memberships renew automatically for the period selected unless cancelled.

3. Cancellation

You may cancel your Professional membership at any time from your dashboard. Cancellation takes effect at the end of your current billing period, and you will continue to have access until that date. We do not offer partial refunds for unused days in the current billing period.

4. Refund eligibility

Because membership benefits are delivered immediately and used at your discretion, fees are generally non-refundable. We may consider a full or partial refund in limited circumstances, such as duplicate charges, billing errors, or failure to deliver the membership due to a platform-side issue.

5. How to request a refund

If you believe you are eligible for a refund, contact us using the support details on the site within 14 days of the charge. Please include the email address on your account, the date of the charge, and a brief explanation. We review requests on a case-by-case basis and aim to respond within 5-10 business days.

6. Chargebacks and disputes

If you initiate a chargeback before contacting us, we may suspend your account until the dispute is resolved. We reserve the right to challenge invalid chargebacks and recover fees incurred.

7. Changes to this policy

We may update this Refund Policy from time to time. Changes are effective when posted, and the date above will be updated accordingly. Continuing to use Glowbli after a change means you accept the updated policy.

8. Contact

Questions about refunds or billing? Reach out through the contact details listed on our site and we will be glad to help.